Policies and Shipping
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item subject to the return policies below and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping options are available for most apparel and accessory items. "In Stock" items typically ship within one business day of being placed. Please note that items marked as "in warehouse" will take an additional 3-7 business days to ship.
In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles for all brands.
|$150 or more
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations (items marked as "in warehouse". Other items may require additional processing time for assembly. We will call, text or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 14 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will do our best to get you on the right equipment and we don't want you to be stuck with something that isn't right. Our policies on returns/exchanges are listed below. All requests for a refund require the items be returned in new condition with original packaging and tags intact/attached. Merchandise returned that appears used may be subject to a restocking fee.
EQUIPMENT, PART AND ACCESSORY RETURN POLICY
- Any non-sale item* may be returned for a full refund within 30 days with the original purchase receipt.**
- All items must be new/unworn condition with original packing and tags intact/attached.
- Sale and clearance items may be exchanged at BCS discretion.
BICYCLE RETURN POLICY
- You may return a new bicycle purchased from Boulder Cycle Sport for a refund or credit within seven days of purchase.
- A restocking fee of 15% will be assessed for special order bicycles.
- Refunds will be given in the same manner the bicycle was purchased.
- No refund on all sale bikes.
*We reserve the right to make a full or partial refund based on the condition of the bicycle, equipment, part or accessory.
**Except sale or clearance items
SPECIAL ORDER POLICY
- Full payment is required for all special orders under $100
- A 50% down payment is required for all special orders over $100
- Special orders can be returned within 15 days of purchase.
- A 15% return fee will be applied to all special order returns.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on items damaged in shipping or incorrect merchandise. Merchandise returned that appears used or does not have original packaging and tags intact will be subject to a restocking fee or rejection of the return.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
TUBULAR TIRE DISCLOSURE
We pride ourselves on offering the best possible service on every bike and component we work on. Unfortunately, there are instances where the work we do can sometimes fail due to circumstances beyond our control. Our service department has glued hundreds of tubular tires and we stand behind our work, but it should be noted in certain circumstances tubular tires can come off a rim, even when glued properly. Tubular tires are glued to a rim and if not taken care of properly and checked often the glue can become unreliable and the tire could separate from the rim. We guarantee tubular tires glued on by us will be safe and ready to ride once picked up from the store. However, we cannot guarantee the glue will hold forever. Even if the tire has only been glued on for one day and you leave the wheel in an extremely hot car for several hours, the glue could soften and fail under heavy loads such as high speed cornering.
TUBULAR TIRE CARE & MAINTENANCE
Rolling a tubular off a rim is never a good thing, but there are a few things you can do to reduce your chances of rolling a tubular in an important race. This won’t guarantee you will never roll a tubular off your rim, but a little preventative maintenance can go a long way.
1. Always inspect tire and glue before riding. Gently try to roll the tire back away from the rim to inspect the glue at the rim/tire interface. If popping and cracking is heard, it is an indication the bond is old or there was inadequate glue in the bond. We recommend doing this inspection several days before an important ride or race because if you do need to have your tire repaired or re-glued, this will give our mechanics the proper amount of time to repair it properly.
2. Never store your wheels and tubular tires in extreme temperatures or in direct sunlight. Extreme cold can make the glue brittle, while extreme heat can make the glue soft, which can both lead to glue failure and ultimately a rolled tire.
3. Store wheels and tires with just enough pressure to give the tire some body.
4. Only use mild dish soap to clean wheels and tires.
TUBELESS TIRE DISCLOSURE
Boulder Cycle Sport does not guarantee tubeless tires and non-UST tires set up with tubeless systems will not flat, and hold consistent tire pressure.
Tubeless (UST) tire systems enable you to run lower air pressures without fearing pinch flats. Lower air pressures, down to a certain point, provide better traction. Manufacturers claim tubeless tires are prone to fewer flats, are lighter than conventional tubed-tires, but neither claim is entirely true. You might not get pinch flats, but puncture flats due to holes, rips and sidewall tears can still occur.
Conventional (non-UST) tires typically do not feature the robust, reinforced sidewalls that you’ll find on UST tire because conventional (non-UST) cross-country mountain bike tires generally aren’t meant to be ridden under 40 PSI. The lighter sidewalls on non-UST racing tires are also more prone to sidewall tears.
Tubeless (UST) tires can be difficult to install. You’re not supposed to use tire levers when installing UST tires, as the levers can deform the tire bead and prevent the tire from sealing properly. Thus, you need to rub the very stiff beads with soapy water and lots of elbow grease. Not all tires are the same, even two of the exact brand and model may or may not go on easily, and may or may not hold air consistently.
If you would like for us to inspect your wheel/tire please come by the store or if you have any questions call 303-444-2453 or Email our service department.